Legal

Refund Policy

Akedly's refund policy, including 24-hour first-purchase refunds, eligible billing or platform-side errors, ineligible third-party delivery scenarios, and refund request steps.

Effective February 1, 2025info@akedly.io

1. Overview

At Akedly, we are committed to offering fair and transparent service. This Refund Policy outlines when and how you may be eligible for a refund.

2. 24-Hour No-Questions-Asked Refund

If you are not satisfied with the service, you may request a full refund within 24 hours of your first purchase, no questions asked.

3. Refund Eligibility After 24 Hours

We offer refunds under the following conditions:

  • You were incorrectly charged or overbilled.
  • The service was unavailable due to a failure in our system, not related to carrier, WhatsApp, Telegram, SMS, or other third-party channel outages.
  • OTP messages failed to send due to a confirmed error on our platform.

4. Ineligible Refund Scenarios

We do not issue refunds for:

  • Incorrectly entered recipient numbers.
  • Delivery failures due to carrier restrictions, end-user issues, or third-party platform downtime.
  • Usage consumed under normal operating conditions.

5. How to Request a Refund

  1. Email info@akedly.io with the subject line: Refund Request.
  2. Include your account email, reason for the request, and relevant usage logs or message IDs.

6. Processing Timeline

Approved refunds will be processed within 7 business days to the original payment method.

We value transparency and fairness. If you believe a refund is justified, reach out to our billing team.