Privacy Policy

1. Overview

At Akedly, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy explains what we collect, why we collect it, and how we handle your information.

2. Information We Collect

• Account information: name, email address, and billing details.
• API usage data: IP addresses, message logs, timestamps, delivery status, and destination numbers.
• Client data: OTP content and recipient numbers, stored temporarily for delivery, logging, support, fraud prevention, and billing verification.

3. How We Use Your Data

• To send OTPs and authentication messages through configured channels such as WhatsApp, Telegram, SMS, and email.
• To monitor system performance, usage patterns, delivery quality, fraud signals, and billing metrics.
• To notify you about service updates, outages, account issues, security events, or policy changes.

4. Data Sharing

We do not sell your data. We may share data with the following parties only when necessary:

• Messaging providers, including WhatsApp/Meta, Telegram, SMS gateways, telecom operators, and other configured providers, to complete message delivery.
• Payment processors for billing and invoicing.
• Legal authorities when required by law.

5. Data Retention

• Delivery logs and usage data are generally retained for 30 to 90 days unless a longer period is required for security, billing, dispute resolution, or legal compliance.
• Account and billing information is retained for the duration of your usage and for legal compliance.

6. Security Practices

• All data is transmitted over HTTPS.
• We use encryption, secure storage, and strict internal access controls.
• Only authorized personnel have access to customer data.

7. Your Rights

You have the right to:

• Request access to the personal data we store about you.
• Request correction, deletion, or export of your data.
• Withdraw consent to data processing, where applicable.

Email us at info@akedly.io to exercise any of your rights.

8. Updates to This Policy

We may update this policy as needed to reflect changes in regulations or our platform. We will notify you of material changes via email or in-app alerts.