Effective Date: 1st of Feb 2025
At Akelly.io, we are committed to offering fair and transparent service. This Refund Policy outlines when and how you may be eligible for a refund.
1. 24-Hour No-Questions-Asked Refund
If you are not satisfied with the service, you may request a full refund within 24 hours of your first purchase, no questions asked.
2. Refund Eligibility (After 24 Hours)
We offer refunds under the following conditions:
- You were incorrectly charged or overbilled.
- The service was unavailable due to a failure in our system (not related to carrier or WhatsApp outages).
- OTP messages failed to send due to a confirmed error on our platform.
3. Ineligible Refund Scenarios
We do not issue refunds for:
- Incorrectly entered recipient numbers.
- Delivery failures due to carrier restrictions, end-user issues, or third-party platform downtime.
- Usage consumed under normal operating conditions.
4. How to Request a Refund
- Email billing@akelly.io with the subject line: “Refund Request”.
- Include your account email, reason for the request, and relevant usage logs or message IDs.
5. Processing Timeline
Approved refunds will be processed within 7 business days to the original payment method.
We value transparency and fairness. If you believe a refund is justified, don’t hesitate to reach out.