Effective Date: 1st of Feb 2025
At Akelly.io, we prioritize your privacy and are committed to protecting your personal data. This Privacy Policy explains what we collect, why we collect it, and how we handle your information.
1. Information We Collect
- Account Info: Name, email address, billing details.
- API Usage Data: IP addresses, message logs (timestamps, status, destination numbers).
- Client Data: OTP content and recipient numbers (stored temporarily for delivery and logging).
2. How We Use Your Data
- To send OTPs via WhatsApp and SMS to your users.
- To monitor system performance, usage patterns, and billing metrics.
- To notify you about service updates, outages, or account issues.
3. Data Sharing
We do not sell your data. We may share data with the following parties only when necessary:
- WhatsApp (Meta) and telecom providers to complete message delivery.
- Payment processors for billing and invoicing.
- Legal authorities when required by law.
4. Data Retention
- Delivery logs and usage data are retained for 30 to 90 days.
- Account and billing info is retained for the duration of your usage and for legal compliance.
5. Security Practices
- All data is transmitted over HTTPS.
- We use encryption, secure storage, and strict internal access controls.
- Only authorized personnel have access to customer data.
6. Your Rights
You have the right to:
- Request access to the personal data we store about you.
- Request correction, deletion, or export of your data.
- Withdraw consent to data processing, where applicable.
Email us at privacy@akelly.io to exercise any of your rights.
7. Updates to This Policy
We may update this policy as needed to reflect changes in regulations or our platform. We’ll notify you of material changes via email or in-app alerts.
By using Akelly.io, you agree to this policy.